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FAQ:  Troubleshooting


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Misplaced your password?
On the the bottom of every page you will find a set of navigational links which will include a "Forgot my password" link.  Click on it and fill out the form.  When submitted, an e-mail will be sent to you with your password in its contents.  

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Problems logging on to MilitaryShoppers.com
If you are having trouble logging to our site, make sure you cover these points:
  • Did you type in your email in its entirety including what is after the "@" symbol?
  • Are you typing the correct password with the right case?
  • Did you recive the activation email and follow the activation link?
  • MilitaryShoppers.com requires a different login than the Online Coupons.
    Click here to Register for MilitaryShoppers.com

If after checking through all of these points you still are having trouble logging on, please contact us.

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Problems returning to a bookmarked page
Because MilitaryShoppers.com is a dynamic Web site, the pages within the site change frequently.  

Note: For a more efficient return to MilitaryShoppers.com, bookmark the Home Page.  Or simply type "MilitaryShoppers.com" into the Address field of your browser.

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What should I include in my E-mail to MilitaryShoppers.com
MilitaryShoppers.com does its best to make this site fun, easy, and trouble-free. However, sometimes glitches do occur. Sometimes the problem may be related directly to our site, and sometimes the problem may be caused by factors over which we have no control. Usually, though, we can do something to make the effort you've put into MilitaryShoppers.com result in great savings. If you do not find a solution to your problem in our FAQ, please do not hesitate to contact us.

When contacting Member Services, you can help us give you a clear, concise response by including the following information in your e-mail along with a detailed description of what happened. Remember, the more information you give us, the better we will be able to help you.

  • Operating System (windows XP, Mac OS, etc.)
  • Browser name and version (e.g. Internet Explorer 7.0)
  • Your e-mail Address
  • The text of any error messages or warnings

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When replying to MilitaryShoppers.com support
Whenever replying to MilitaryShoppers support staff, please answer all the questions asked of you to the best of your abilities.  Include all your previous emails in your response in order to help better serve you.

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